Shipping time & delivery time
We usually ship items within 24 - 48 hours after confirmed payment. (in business days)
In general, we ship via CITYLINK, average transit time is about 4 - 5 business days. You can view the estimated delivery dates on the product page,the tracking number may be delayed.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
About damaged packages and defective items upon arrival
When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:
1. Take pictures reflecting the damage or defect clearly.
2. Then please email us at kimdelin@163.com immediately and attach the photos.
3. We will contact you and try our best to find the best solution.
4. Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted.